Shipping, Return and Return Policy
THIS DOCUMENT IS AN ELECTRONIC RECORD AS DEFINED UNDER SECTION 2(T) OF THE
INFORMATION TECHNOLOGY ACT, 2000 AND RULES THEREUNDER AS APPLICABLE AND THE
PROVISIONS PERTAINING TO ELECTRONIC RECORDS IN VARIOUS STATUTES AS AMENDED BY THE
INFORMATION TECHNOLOGY ACT, 2000. THIS ELECTRONIC RECORD IS GENERATED BY A COMPUTER
SYSTEM AND DOES NOT REQUIRE ANY PHYSICAL OR DIGITAL SIGNATURES.
In this policy the term “you” and “your”, or “User” refer to each
customer or service user or site visitor or user. The term “Merchant” refers to each
seller who are providing their products/Services through the website. The terms “We”,
us”, “our” or “company” refer to Aseccure Mobile Anti Theft Software Private Limited.
1. Delivery of the Product/Services:
-
Your purchased product/services shall be delivered on the address as
provided by you and in case of online services the same shall be provided
via online. In the event your order is not serviceable by our logistics
partners or the Merchant or the area is not covered, we would request you to
provide us with an alternate shipping address which we expect to have on our
partner/Merchant’s delivery list. In case there is any dispute regarding the
shipment of the product or services for the area not covered by the company,
in such cases the company will not be responsible for the non-delivery of
the product/services.
-
In case you book multiple orders for the products and services in one
transaction, the company would Endeavour to ship all products together.
However, this may not always be possible due to some product characteristics
or logistical issues. If you purchase multiple products in a single
transaction, then all the products would be dispatched to a single shipping
address given by you. If you wish to ship products to different addresses,
then you should book the orders separately based on the delivery addresses.
Products shall be delivered by the Courier Partner at the address given by
the customer while making the purchase and the company shall not be held
responsible in case the address shared was incorrect.
-
We ship its products to almost all parts of India. Orders placed will
be shipped within 36* hrs. We ship on all days except Sunday and National
Holidays.
-
We ship its products to almost all parts of India. Orders placed will
be shipped within 36* hrs. We ship on all days except Sunday and National
Holidays.
2. Cancellation by the Company-
There may be certain orders that the company’s Merchant partners are unable to
accept and service and these may need to be canceled. Some situations that may
result in your order being canceled include, non-availability of the product or
quantities ordered by you, non- availability of the delivery service in the
address to which product is required to be shipped, inaccuracies or errors in
pricing information specified by our Merchant partners, problems identified by
the company’s credit and fraud avoidance department or due to any major
technical snag. The company may also require additional verifications or
information before accepting any order. The company will contact you if all or
any portion of your order is canceled or if additional information is required
to accept your order. If your order is canceled after your credit card or bank
account has been charged, the said amount will be reversed back in your credit
card / bank account. A promo code, once used, shall not be refunded in case of
cancellation of order either by you or the company.
-
In case of requests from you for order cancellations, the company
reserves the right to accept or reject requests for order cancellations for
any reason whatsoever. As part of usual business practice, if the company
receives a cancellation notice and the order has not been processed/
approved by the company, the company shall cancel the order and refund the
entire amount to you. The company will not be able to cancel orders that
have already been partially or fully processed. The company has the full
right to decide whether an order has been processed or not or whether an
order has been partially or fully processed. You agree not to dispute the
decision made by the company and accept the company’s decision regarding the
cancellation. In cases where it is not possible to cancel orders since they
have already been shipped, refund shall be made subject to the return
process post return request is raised and you would get replacement or
refund once the original item is back with the Merchant partner in good
sale-able condition.
-
Please note an order can only be canceled within 24 hours of placing
the order. Once the order is processed after 24 hours, no cancellation
request will be entertained.
3. Refund-
Once the Product is received to the company successfully, we will instantly
initiate the refund to your source account or chosen method of refund.
-
Products/Orders with “NO REFUND” and “NO CANCELLATION” will not be
subject to cancellation and refund.
-
As many feature of ZPLUS will depend upon phone company manufacturer to
manufacturer and android phone version to version like android phone 10, 11,
12. So it may be possible that some features of ZPlus may not work on your
android phone, due to this Aseccure have no Refund Policy and ZPlus not refund
amount.